Shipping policy

SHIPPING POLICY – MULTICLEAN

Last updated: August 7, 2026

1. Order Processing

All orders are processed within 1 to 5 business days (excluding weekends and public holidays).

Once your order has been confirmed, you will receive a confirmation email, followed by a shipping confirmation email containing your tracking number (if available).

2. Delivery Times

Delivery times vary depending on the destination and the shipping carrier.

Estimated delivery times are:

  • 7 to 15 business days for France and Europe.

  • 10 to 25 business days for all other destinations.

These delivery estimates are provided for informational purposes only and may vary during periods of high demand or due to unforeseen logistical circumstances.

3. Shipping Carriers

Orders may be shipped using different carriers depending on the destination and availability (such as postal services or private courier companies).

MultiClean reserves the right to choose the most appropriate shipping carrier for each order.

4. Shipping Costs

Shipping fees are displayed at checkout and may vary depending on:

  • The destination country.

  • The weight and size of the package.

  • Current promotional offers (including free shipping promotions, when applicable).

5. Order Tracking

When tracking is available, a tracking number will be sent to you by email.

Please allow 24 to 72 hours for the tracking information to become active after shipment.

6. Shipping Address

Customers are solely responsible for providing accurate shipping information, including:

  • Full name.

  • Shipping address.

  • Postal/ZIP code.

  • Phone number.

If an incorrect address is provided:

  • MultiClean cannot be held responsible for lost packages or delivery delays.

  • Additional shipping charges for resending the package may apply.

7. Delivery Delays

Delivery times may be extended due to circumstances beyond our control, including but not limited to:

  • Shipping carrier delays.

  • Peak shopping periods (sales, holidays, etc.).

  • Customs inspections.

  • Severe weather conditions.

  • Other unforeseen events.

MultiClean cannot guarantee exact delivery dates.

8. Lost or Undelivered Packages

If a package is officially declared lost by the shipping carrier, an investigation will be initiated.

Depending on the outcome, we may:

  • Send a replacement product.

  • Issue a refund.

Packages marked as "Delivered" by the carrier are not automatically eligible for a refund.

9. Customs Duties and Taxes

For international orders, customs duties, import taxes, or other local fees may apply.

These charges are the sole responsibility of the customer and are not included in the prices displayed on our website.

10. Returned Packages

If a package is returned to MultiClean due to:

  • An incorrect shipping address.

  • Failure to collect the package.

  • Refusal of delivery.

The customer may be required to pay the shipping costs for resending the package.

11. Contact

If you have any questions regarding this Shipping Policy, please contact us at:

support@multitoclean.com